Frequently Asked Questions

What time do you open?

Orchid Village

Mon – Friday

7am – 3pm

South Avenue

Monday – Firday

By Appointment only between 4pm & 7pm

Saturday

10am – 6pm

 

How do I get in contact with you?

Contact us

 

Is curbside pickup available?

Yes at both our locations

How do I make an order?

You can utilize our order link at the foot of the page. You will be redirected to a form where you can enter your desired style, quantity, size and color. When your order is submitted will receive a payment link via email after which we will call you to confirm and process your order.

 

What is your return policy?

At Courtney Washington we stand behind the quality of what we sell and we value your business, unfortunately at this time we are unable to offer exchanges, refunds or returns on local and international orders. Refunds will only be done in the event that Courtney Washington Productions cancels or declines an order. If you have any questions or queries please feel free to contact us.

Do you offer international shipping?

Yes

What are your shipping options?

We ship internationally with both Fedex and by post, locally we ship with Tara Courier.

Fedex Options:

·       First Class

·       Priority

·       Economy

*cost is dependent on weight and foreign exchange rate for the day the shipment is collected.

 

Tara Courier

Same day (providing order is processed and completed before 10:00am

Next day (for orders processed and completed after 10:00am)

 

***Due to the current COVID19 impediments, shipment may be delayed

Where are you located?

View our locations here.